Item name：Stainless steel cutlery set
Material：18/10 stainless steel
What is the package include：
4 Piece set：1×Dinner knife 1×Dinner fork 1×Dinner spoon 1×Coffee spoon
A. Shipping & Handing
We will take different channels according to the characteristics of the goods transportation .It can reach more than 200 countries and regions. We promise that all orders will be issued within four days.Because of different channels to track information display time will be different, postal parcels usually 1-4 days showed that international courier usually 1-2 days,if you encounter congestion,tracking time information display will be extended.
B. About Customs & Tariff
Postal parcel generally does not produce tariffs, but different countries customs regulations.customs clearance time will be different, please timely tracking information, contact your local post office if necessary.
International courier in European countries generally does not produce tariff.We also will declare the lower value on the parcel,lower value will help you to avoid the customs problem.but different countries have different customs regulations.If the package is created tariff,we are not responsible the tariff,hope you can understand.
All products we sell are in good quality and under strict test before the shipping. We will try our best to avoid any quality problem.
If you are not satisfy with the product or the product has quality problem,please contact us within 24 hours upon receive of the items.We will do our best to give you a satisfactory solution.
If you feel satisfied, please give us a 5 star rating, it will be the greatest encouragement to us and for you to create a better service.Thank you very much!
If you leave positive feedback with good review,please contact us before your next order,we will give you $1 discount.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ThatSite.Co.Za (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.thatsite.co.za
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!