- Optional payment methods:Escrow(alipay),Western Union,T/T.
- Payment must be made within 7 days of order.
- If you have any problems of payment, please contact us !
- We will send the goods out within 7 working days after your payment is verify by Aliexpress
- Tracking No. will be provided within 2 business days after the shipment.
- Buyers are responsible for additional COD charges, VAT, Brokerage Fees, Duty, or Customs Fees and Taxes.
- If the products are detained by customs after the shipment has been left the seller’s country, the buyer is resonsible for clearance of the items.
- We strive our best to provide you the most reliable, affordable way of shipping service. But sometimes it is highly depended on the shipping courier and local customs. If you do not receive your item on time, please contact us immediately for further assistance.
- DHL/UPS/FedEx/TNT/:3-7 working days.EMS:7-14 working days.China Post Air Mail takes 15-60 working days upon different countries,We can not be held responsible for delays caused by your local post service or by International Customs Inspections.
- When We Shipping to You by DHL , If Your Address is Remote, You Need Pay More 30usd for the Extra Shipping Cost .the Check Shipping Web is Raslist.dhl.com/jsp/first.jsp
- All merchandise we sell are in good quality and under strict examination before they are shipped out. We will try our best to avoid any quality problem.
- We warrants this product against defects in workmanship and material for a period of 1 year from it’s original purchase date.
- Any unit which proves defective during the warranty validation period will be repaired without charge for parts or replaced. The end user is responsible for all freight charges incurred to send the products to our repair center. The warranty does not cover any incidental, accidental or consequential damages arising from the use of. Any costs associated with the fitting or removal of this product by a tradesman or other person or any other costs associated with its use are the responsibility of the end user. This warranty applies to the original purchaser of the product only and is not transferable to any third party.
- Products may be returned for refund or replacement within 30 days from the purchase date. Returned merchandise must be unused, in original packaging and include all accessories. Shipping costs are non-refundable.
- Please contact the seller prior to any return. The seller will provide Return Merchandise Authorization (RMA) to the buyer. Any products returned to the seller without RMA will be void. Please provide the return tracking No. to faster process the refund.
- We will employ every resource to ensure that your return is processed promptly and without hassle. Please contact us for any product or service issues before escalating to Aliexpress for solution.
We appreciate your business greatly. If you are satisfiated with our products and service, please leave us a Positive feedback and 5 Stars rating. Your recognition will make us more confident to develop our business and serve you better.
If you are not satisfied by any reason, please feel free to contact us through AliExpress message center before leaving negative feedback. Our customer service and tech support will do our best to offer you a proper solution.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ThatSite.Co.Za (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.thatsite.co.za
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!